Description of the services
DASATOO, Inc. (“Dasatoo”) provides an open online content creation platform designed to allow Tutors to build, design, publish, and sell courses and services (“Content”) to their Students. Dasatoo has come to ease the great burden of searching for a target course by compiling the existing course offers onto a single platform to save time. The core objective of Dasatoo is to give access to academic information on various subjects by means of serving as a mediator between those who offer knowledge and those who seek to get knowledge.
Transaction currency
All payments due will be paid in U.S. Dollars. Conversion of foreign currency to U.S. Dollars will be made at the conversion rate existing in the United States on the last working day of the applicable Calendar Quarter. Such payments will be without deduction of exchange, collection or other charges.
Refund policy
Refund options
We entitle Tutors to decide the refund on their own. Courses cannot be created unless one of those refund options is selected. Students, as well, should read and agree with refund option before enrolling in course. Tutors ought to choose one of the following refund options, in particular they may;
- Set 7 day trial lessons and get paid after that period is over by giving no refund.
- Get paid before the course starts by giving the possibility for students to cancel the course enrollment and receive refund within 7 days, or
- Get paid at the beginning of the course by giving no refund.
Students will receive full refund. No fees will be charged for refund except from transaction fees. If the course is with refund option, the request of that should made within 7 days. After this period, these refunds can be made at the tutor's discretion, but there is no obligation on the tutor to do so.
Dasatoo is not responsible for any kind of fee charged by payment systems and will not cover it when initiating a refund. In case you forgot to claim your refund during the stated period, you can still use these funds and buy the appropriate amount of hours with any other tutor.
If there are extenuating circumstances meaning a lesson is missed or needs to be cancelled at short notice, these refunds can be made at the tutor's discretion, but there is no obligation on the tutor to do so.
The refund option will be available in your profile page.
Exceptions from the cancelation right
Students do not have an option to request a refund and Tutors are not obliged to provide you refund as regards the following:
- Service contracts after service has been fully performed if the performance has begun with the student’s prior express consent, and with the acknowledgement that he will loss his right of withdrawal once the contract has been fully performed by the tutor.(e.g. if a course consists of one or a few lessons that are the whole performance of it).
- The supply of digital content which is the part of the course, if the performance has begun with the Student’s prior express consent and his acknowledgment that he thereby loses his right of withdrawal.. (e.g Video/audio or course materials).
- The 7-day period has been expired.
- Tutor created a class without refund option.
- Any reasonable suspicious by Dasatoo that you abuse your right of refund.
In case you chose a refund option, its speed and availability of refunded funds on your bank account will depend solely from the terms and policies of your bank regarding the speed of transactions. Your refund may be issued only once. If you buy another lesson(s) at a later time, it will not be subject to the same refund request. No refund will be issued in case the user has lost and/or forgot his/her login credentials (username and passwords), which has resulted in loss of data, temporary loss of access to the user's account or any other inconveniences for the user. No refund will be issued in case the user has lost connection due to the absence of Internet access, factory reset or updates.
At our discretion, if we believe you are abusing our credit/refund policy, we reserve the right to ban your account and to restrict all future use of the Services. If we ban your account or disable your access to a course due to your violation of these Terms or our Terms and Conditions you will not be eligible to receive any credit or refund.
The refund decision shall be made up to 30 calendar days
Chargebacks
A “Chargeback” is a request that a purchaser files directly with his or her card company or card issuing bank to invalidate a processed payment.
In the event of a chargeback by a credit card company (or similar action by another payment provider allowed by us) in connection with your purchase of any lesson(s), you agree that we may suspend access to any and all accounts you have with us.
Dasatoo is not liable for the chargebacks, raised because of parties’ failure to perform their obligations. (e.g. sub-par services, failure of contract performance, etc.). Tutors must give a description of the course so that students will be able to have a reasonable notion of that. Students, on their turn, must read the description given by a tutor, before enrolling in a course.
Legal restrictions
For the Security capabilities and policy for transmission of payment card details please see our
Privacy Policy.
Customer service contract details
If you have any questions, concerns, or disputes, please feel free to contact our customer support team at support@dasatoo.com.
You can contact us
online or send a postal mail to us at:
Dasatoo, Inc.
19C Trolley Square
Wilmington, DE 19806
Email: support@dasatoo.com
Phone: +1 (302) 200-0198
